Operations Manager Job ID VIRAYI1

JOB TITLE

Operations Manager

JOB ID

VIRAYI1

INDUSTRY

Healthcare Management

LOCATION

LATAM / PH

JOB STATUS

Full Time

WORK SCHEDULE

9:00am to 5:00pm EST

SALARY

$10 - $12 per hour

TARGET START DATE

ASAP

ROLE OVERVIE

W
About the Client: This client owns and operates a successful Home Health Agency specializing in providing care to seniors and children with special needs. The Owner manages multiple interconnected companies (including mental health clinics and a daycare) and is currently experiencing extreme stress and high volume. The agency is restructuring and requires one crucial hire to act as the Owners right hand to maintain operational stability and compliance. The company culture values leaders who operate with a friendly, promoting, but firm approac

h.About the Role: The Owner is seeking a Virtual Assistant with a strong Management and Healthcare background to step into a leadership role. This is a permanent, high-responsibility position intended to reduce the Owner’s direct operational stress and allow them to step away from daily oversight. The role requires proven supervisory skill, a strong background in staffing/HR compliance, and the drive to contribute to agency growt

h.Key Responsibiliti

es1. Management and Supervisory Oversight (Executive Functio

• n)Staff Supervision: Act as the Owners "eyes" to supervise the existing staff (clinical director, biller, coordinator, staffing person) and ensure all departmental operations are running smoothl
• y.Payroll Processing: Take over the responsibility for payroll processing for the agency staf
• f.Daily Workflow: Oversee and supervise daily operations and tasks; the VA will not perform the daily admin tasks but will ensure they are completed correctly by the existing tea
• m.Leadership Style: Lead with a friendly, promoting approach but maintain firm accountability, ensuring the team knows the work is not negotiabl

e.2. Compliance and Quality Assurance (Audit-Readines

• s)Regulatory Compliance: Monitor and ensure the agency is in full compliance with regulatory bodies (like ACA
• ).Documentation Oversight: Oversee application completion, application submission, and monitor the EMR system to ensure all staff and patient documentation is accurate and in place for audit purpose
• s.Patient Files: Oversee the clinical sides administrative needs, including ensuring patient assessments (initial and every 180 days) and plans of care are fully documented and archived for future audit

• s.
  Financial Monitoring: Oversee billing processes and monitor bank statements (view-only access) to ensure all payments due are accounted f

or.3. Business Growth and Developm

• entAgency Growth: Be responsible for growing the agency by developing and executing marketing strategi
• es.Client Acquisition: Seek out and acquire new clients by connecting with different facilities (hospitals, elderly home care, doctors offices) through cold calls, faxing flyers, and scheduling in-person visits for the internal staffing te
• am.HR / Disciplinary Action: Manage initial staff discipline and documentation for serious issues before escalating final decisions to the Own

er.Required Qualifications & Ski

llsIndustry and Management Expertise (MANDATO

• RY)Industry Experience: MANDATORY: Must have prior management experience specifically within the Home Health Agency or related healthcare sectors (e.g., staffing, administration, H
• R).Leadership Background: Proven leadership required to supervise and hold remote staff accountab
• le.Skills: Experience in staffing, HR, and admin departmen

ts.Personal Attribu

• tesAccountability & Trust: Must be highly trustworthy, accountable, and non-procrastinati
• ng.Drive: Must be motivated to go "above and beyond" and make the Owner feel the VA is indispensab
• le.Communication: Must be ready to represent the Owners voice when communicating with external partners (doctors offices, hospital