Operations Coordinator Job ID BRESAM1

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JOB TITLE: Operations Coordina

torJOB ID: BRES

AM1INDUSTRY: Wellness, Events, Professional Services, Therapy and Experiential Spa

cesLOCATION: LATAM / PH / South Africa / Eg

yptJOB STATUS: Part Time 20 hours a w

eekWORK SCHEDULE: Flexible Monday to Friday PST with on call availability on weekends requi

redSALARY: $8 -

$11TARGET START DATE: A

SAP
About the Cli

ent:The client runs a community-centered event and service-based business that includes space rentals, workshops, and therapeutic offerings. The work involves high-touch client communication, brand-aligned responsiveness, and maintaining a professional yet warm experience from first inquiry through confirmed bookings. The ideal candidate understands both structure and relationship, someone who values clear systems while supporting a conscious, community-oriented environm

ent.
About the

Role:This is a part time operations support role focused on managing inbound communication, guiding clients through a structured booking process, coordinating logistics with internal collaborators, and maintaining organized workflows across multiple platforms. The role requires strong responsiveness, attention to detail, and the ability to track multiple conversations at once while ensuring deadlines, follow ups, and operational tasks move forward consistently. The schedule is flexible with daily check ins, with light weekend availability to monitor communications and assist with rare urgent situations when ne

eded.
This is approximately 15 to 20 hours per week. The role requires availability between 8am and 7pm PST, with a preference for morning to early afternoon PST coverage. The ideal candidate checks in consistently throughout the day to maintain booking momentum and communication flow. This is a high trust role with significant visibility into the business. The right candidate will value ownership, discretion, and long term stab

ility.
Key Responsib

ilities
Inquiry response and booking

• momentumRespond to inbound inquiries via email and Goog
• le VoiceReply quickly and professionally with a strong sense of
• urgencyAnswer basic questions and guide guests to the n
• ext stepFollow up with guests who have not completed required steps after
• bookingKeep conversations moving so the guest experience feel

s smooth
Booking process support using Perf

• ect VenueSend booking links through Perf
• ect VenueEnsure guests receive the correct paperwork, guide, and automated commu
• nicationsTrack where each guest is in the process and close o
• pen loopsEscalate issues to the owner when needed, with clear context and suggested n

ext steps
Internal coordination and vendor com

• municationCoordinate with the events manager and other staff
• as neededCoordinate logistics with cleaners and other vendors whe
• n requiredSupport weekend event coverage with light on call availability for r
• are issuesHelp resolve small issues with calm communication and emotional in

telligence
Light market

• ing supportPost event information to Instagram, Facebook, and the website using materials provided b
• y the ownerThis is posting support, not a social media stra
• tegist roleUse Buffer to schedule posts based on an existi

ng schedule
Newslet

• ter assemblyBuild the monthly newsletter in Brevo using the write up, images, and event details provided
• by the ownerMaintain the event list as items are confirmed, so the newsletter is built gradually througho
• ut the monthResponsible for ensuring the newsletter is sent on schedule each month and confirming all event details are current and accurate pr

ior to send.
Task tracking and

• organizationUse Notion to manage tasks, checklists, a
• nd follow upsMaintain a clear system so no inquiry, booking, or follow
• up is missedKeep the owner informed if workload spikes or something cannot be comp

leted on time
Financial coordination and bookke

• eping support Support expense tracking readines
• s for tax timeWork inside QuickBooks Online to keep items organized, if trained a
• nd comfortableManaging P&L r
• eports monthlyCoordinating with C

PA at tax time
Qualificatio

ns &

• Skills
  Must HaveStrong written and verbal English communication with confidence handling phone and writt
• en conversationsHigh level organization and ability to manage multiple threads of communicatio
• n simultaneouslyFast response time mindset with a strong
• sense of urgencyComfort learning and working within structured systems a
• nd digital toolsAbility to maintain professionalism while handling inquiries and logi
• stical questionsAbility to uphold business policies and pricing structure without over accommodating, discounting, or making financial exceptions without e
• xplicit approvalStrong judgment in knowing when to escalate versus when to resol

ve independently
Preferr

• ed QualificationsExperience supporting bookings, scheduling, event coordination, or ope
• rations workflowsExperience posting content across social platforms using p
• rovided materialsExperience building newsletters or working inside email ma
• rketing platformsFamiliarity with task management tools or organ
• izational systemsBasic bookkeeping or expense tracking e
• xposure is a plusComfort suggesting small process improvements

when appropriate

• Personality TraitsProactive communicator who follows through without needing
• constant remindersDetail oriented an
• d highly organizedCalm under pressure and
• solution orientedFriendly, professional,
• and service mindedReliable and trustworthy with strong ownership ove
• r responsibilitiesRespects boundaries and maintains clarity between support and