Operations And Community Manager

Job Role Summary/Overview

Join a dynamic team revolutionizing the construction industry through innovative knowledge management and training solutions. As their Operations and Community Manager, you’ll be at the forefront of streamlining processes, enhancing client experiences, and fostering a thriving community of builders and industry experts. This role offers an exciting opportunity to leverage cutting-edge AI and automation tools while making a tangible impact on the success of construction professionals.

Job Highlights

• Rate: Approximately PHP 54,000
• Paid Hours per Week: 40
• Schedule: Monday to Friday, 8:00am - 5:00pm, with 1 hour unpaid break | Sydney, AU Time
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Implement and manage a centralized knowledge base, ensuring easy access to all company resources and client information
• Oversee client onboarding, community engagement, and support processes, optimizing for efficiency and satisfaction
• Coordinate and moderate weekly Mastermind calls, extracting key insights for content repurposing
• Manage financial processes, including payment monitoring, subscription adjustments, and reporting
• Plan and execute both virtual and in-person events, including international trips
• Develop and maintain comprehensive client profiles to enable personalized support and targeted resource recommendations
• Collaborate with the content team to ensure seamless integration of community insights into course materials and resources

Requirements

• Proven experience in operations management, preferably in a SaaS or education-focused environment
• Strong proficiency in project management tools and knowledge management systems
• Experience with community management and moderation in online platforms
• Familiarity with financial management tools and basic accounting principles
• Demonstrated ability to implement and optimize workflows using various software tools
• Adaptability and eagerness to learn new technologies, especially in AI and automation

Independent Contractor Perks

• Permanent work from home
• HMO Coverage for eligible locations
• Immediate hiring

Reminder:

• Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.

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