Operations And Client Success Manager

Job Role Summary/Overview

This role is ideal for a highly organized, proactive, and tech-savvy professional looking to make a tangible impact in a growing construction business. The Operations & Client Success Manager will play a key role in streamlining operations, improving client satisfaction, and supporting growth targets. A critical, high-impact role designed to enhance operational efficiency and client experience. The successful candidate will take ownership of administrative processes, implement systems, and enable leadership to focus on strategic growth goals — ultimately contributing to a self-sustaining and scalable organization.

Job Highlights

• Monthly Rate: Approximately PHP 54,000
• Paid Hours per Week: 40
• Schedule: Monday to Friday, 8:00am - 5:00pm, with 1 hour unpaid break | New Zealand Time
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

1. Manage client communication and engagement from inquiry to post-completion follow-ups.
2. Coordinate administrative and pre-construction activities, including RFQs, client selections, permits, plans, and supplier coordination.
3. Handle email and calendar management for leadership, including scheduling and prioritization.
4. Manage financial administration — supplier invoices, expense claims, payroll, bank reconciliations, and monthly reports.
5. Support marketing efforts through content curation, social media scheduling, and email campaigns.
6. Ensure accurate data and efficient use of CRM and project management systems (e.g., Buildertrend, Pipedrive).
7. Develop and maintain Standard Operating Procedures (SOPs) and process documentation.

Requirements

1. 3+ years of experience in administrative, operations, or project coordination roles (construction industry preferred).
2. Proficiency with project management, CRM, and accounting tools (e.g., Build in, Pipedrive, Xero, Smartly).
3. Experience in financial administration including invoicing, reconciliations, and reporting.

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Reminder:

• Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.

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