Operations Admin - 17770

Job title: Operations Assistant (India, Indonesia, Philippines preference)

Salary: 1,000 USD/month

Working Hours: M-F 9am-5pm EST

Start date: ASAP

About The Company

Simplifies permit preparation, submission, and tracks nationwide. Our platform handles the paperwork across all municipalities.

About The Role

We are seeking an experienced Operations & Customer Support Specialist with a strong background in call center operations and exposure to the US market. The ideal candidate will have experience managing customer interactions, streamlining processes, and delivering exceptional service to US-based clients. This role requires someone who is detail-oriented, proactive, and comfortable working with diverse teams across time zones.

Key Responsibilities

• Handle inbound and outbound customer interactions with professionalism and efficiency, primarily serving US-based customers.
• Manage operational processes within the call center environment to ensure smooth workflows and high service levels.
• Collaborate with cross-functional teams (operations, sales, and support) to resolve customer issues and improve customer satisfaction.
• Monitor key performance metrics and prepare reports to identify trends, areas of improvement, and opportunities for operational efficiency.
• Implement and optimize processes to enhance productivity and service quality.
• Provide feedback and insights based on US customer behavior and expectations.
  
  

• Proven experience in operations or call center management, preferably with exposure to US clients.
• Strong understanding of US customer expectations, cultural nuances, and business etiquette.
• Excellent communication skills (verbal and written) in English.
• Experience with CRM systems, ticketing tools, or call center software.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
  
  

• Previous experience working for a US-based firm or handling US customers.
• Knowledge of US labor laws and regulations related to call center operations.