Onboarding Technician

About Lavu, Inc.

Lavu helps profitable high-growth restaurants run seamlessly and move money effortlessly—maximizing control, eliminating fees, and increasing profitability. We unify restaurant operations and finance into one simple, easy-to-use platform so owners can run, pay, get paid, and grow.

We’re transforming how restaurants operate with our mobile/cloud POS across fine dining, QSR, bars, cafes, pizzerias, and food trucks in 80+ countries. Our mission: partner with owners through knowledge, solutions, and expertise that accelerate growth while advancing the industry.

As an Onboarding Technician (OBT), you will play a critical role in setting up new customers for success with Lavu’s point-of-sale system. You will be responsible for creating digital menus for our clients, assisting them step-by-step with hardware installation, and ensuring they have a smooth onboarding experience. This position requires strong technical skills, attention to detail, and critical thinking.

Key Responsibilities

• Serve as the primary contact for customers during onboarding, from sale close to go-live and handoff.
• Build and configure digital menus based on client needs and specifications.
• Guide customers through hardware setup, troubleshooting as needed.
• Use a project-based approach to ensure customers meet onboarding milestones and deadlines.
• Manage multiple clients at different onboarding stages, each with unique requirements.
• Quickly learn Lavu’s product and systems; provide basic support and insight to customers.
• Proactively solve problems and help customers get the most from their hardware and software.
• Advise on hardware configurations and recommend additional products or services as needed.
• Coordinate with Sales, Payments, Fulfillment, and Account Management teams to provide a seamless experience.
  
  

• 2+ years of customer service experience (hospitality experience preferred)
• 1+ year of project management, onboarding, or technical support experience
• Tech savvy and a strong problem solver; able to troubleshoot common setup issues
• Restaurant POS experience is a plus
• HubSpot or similar CRM experience is a plus, but not required
• Professional, detail-oriented, and able to work independently
• Committed to ongoing learning and product mastery
  
  

• Remote, independent contractor position
• EST hours (8am–5pm or 9am–6pm)
• $9 USD hourly
• Must have a quiet workspace, laptop, headset, iPad, and reliable internet
• Requires frequent video and phone meetings with customers
  
  

• Long periods of sitting, typing, phone and video conferencing