Office Manager Clinical Admin

📌 Job Title: Office Manager /Clinical Admin – Psychiatric Telehealth Practice

Job Code: NT-OMCA

Position Type: Full Time

Work Hours: 9:00AM - 5:30PM EST

Work Days: Monday - Friday

Salary: $5 - $6 - depending on experience

🧩 Type of Role Needed

• A clinic admin / back-office VA, not just a receptionist or front desk support
• Someone who can handle the backend of a mental health / medical clinic independently

🛠️ Key Skills and Responsibilities

Prior Authorizations

• Must already have real, hands-on experience doing prior auths
• Should understand the concept and flow, even if platforms differ
• Able to decide correctly: where to send, how to submit, what type of request to choose, etc., without constant hand-holding

Credentialing & Billing Oversight

• Experience with credentialing workflows
• Able to oversee or support the billing department, not just pass things along
• Comfortable coordinating with billing, payers, and other providers

Insurance and Clinical Admin

• Calling insurance companies to confirm coverage, authorizations, etc.
• Supporting psychological testing processes (authorizations, documentation, follow up)
• Understanding how clinic operations tie together on the backend

Scheduling and Coordination

• Can assist with appointments, follow ups, and coordination with other providers
• Communicates with patients professionally and clearly (patients already noticed the change from Allen)

Workstyle and Personality

• Fast learner in a fast-paced environment
• Proactive and takes initiative
• Strong critical thinking
• Independent & Reliable

Experience Profile

• Prior clinic-based admin experience (ideally medical or mental health)
• Comfortable navigating different EHRs / platforms but understands that the underlying workflow is the same
• Someone who has done this type of admin work before, not just generic office work or basic VA tasks
• EHR / Billing: Tebra (preferred), AdvancedMD

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance or Local Police Clearance background check if requested
• Must be available for video meetings with your camera on
• Must have no other clients during required work hours

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.