Office Assistant Customer Service

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client

As our Remote Office Assistant, you’ll own permits, paperwork, numbers, and follow‑through so the owner can stay in the field selling and serving. If you’re detail‑oriented, love creating order, and want to support a small business that treats reputation and “honorable service” like life and death, this role is for you.

Responsibilities

• Prepare, submit, track, and close all permits, keeping a simple, up-to-date permit log.
• Pull weekly time and job data to maintain commission and payroll prep spreadsheets for the bookkeeper and owner to review.
• Maintain accurate customer, job, and invoice records in ServiceTitan and keep data clean.
• Build and send a short daily and weekly “numbers snapshot” from ServiceTitan with key metrics like calls, bookings, jobs sold, and open estimates.
• Turn decisions from coaching calls and internal meetings into clear checklists and tasks, and track progress so nothing falls through the cracks.
• Update and distribute simple weekly scorecards for CSRs and technicians based on ServiceTitan data.
• Listen to a set number of recorded calls each week and summarize patterns or issues for the owner to review with the CSR.
• Maintain simple trackers for truck registrations, inspections, and insurance, and send reminders for
• upcoming expirations or missing items

Requirements

• Proven experience in an operations supporting a small business. (Home service a huge plus)
• Comfortable working in CRMs or job management tools and confident learning platforms like ServiceTitan quickly.
• Strong English communication skills in writing and on calls, with the ability to clearly summarize information and action items.
• High attention to detail and consistency in working with numbers, spreadsheets, and simple reports.
• Self-directed and organized, able to manage recurring tasks and small projects without constant follow up

Compensation & Benefits (to be provided by Offshore Launch)

• Up to $1500/mo depending on experience
• Annual bonus up to 150% of one months salary, contingent on quarterly performance scores
• 13th month pay
• Performance-based bonuses
• Comprehensive HMO policy, including dependents.