NDIS Operations Coordinator

Job Role Summary/Overview

The Operations Coordinator will provide high-level support to the National Disability Insurance Scheme (NDIS) sector Service Provider Manager across operational, compliance, and administrative areas.

Job Highlights

• Paid Hours per Week: 24 Hours
• Schedule: Monday, Tuesday, and Thursday, 9 am–5 pm | AEST
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Managing and organizing the Manager’s weekly schedule, emails, follow-ups, and meetings
• Assisting with NDIS compliance, internal audits, documentation, and maintaining up-to-date registers
• Supporting the development, review, and implementation of policies and procedures
• Overseeing incident reporting, follow-up actions, and ensuring timeframes are met
• Assisting in complaints management, drafting responses, and coordinating investigations where required
• HR follow-ups, including onboarding documentation, training compliance, leave management reminders, and record-keeping
• Preparing correspondence, minutes, reports, and summaries as needed
• Supporting quality assurance processes and ensuring alignment with NDIS Practice Standards

Requirements

• Background in Social Work, Law, or related human services fields
• Experience within the National Disability Insurance Scheme (NDIS) sector, disability services, or compliance-driven environments is highly preferred
• Strong understanding of reporting obligations, safeguarding requirements, and governance frameworks

Independent Contractor Perks

• Permanent work-from-home
• Immediate hiring

Reminder:

Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.