MTB Suspension Technical Support And Service Estimator

Job Overview

Our client is looking for a communication backbone to join their growing mountain bike suspension team as the critical first touchpoint for riders who trust us with their high-performance gear. This role offers a unique opportunity to dive deep into the world of MTB suspension, developing specialized expertise that perfectly blends engineering precision with outdoor adventure. You will work side-by-side with the CEO through comprehensive training, empowering you to become the go-to expert for technical customer communications and detailed service quotations. It is a rare chance to turn your passion for the trail into a specialized career within a high-performance, niche industry.

Client Overview

A specialized mountain bike suspension company that services and custom tunes high-performance suspension systems for riders worldwide. They manufacture proprietary parts and have built a reputation for technical expertise in this passionate, niche industry. The business serves an international customer base of mountain bike enthusiasts who demand precision and quality in their suspension setups.

Schedule

• Monday - Friday, 9:00 AM - 1:00 PM PST (20 work hours per week)

Responsibilities

• Review and process customer service request forms submitted through the company website
• Generate detailed, technical quotes including service SKUs, required parts lists, and custom tuning options
• Respond professionally to customer emails and technical inquiries about suspension services
• Manage customer service communications and follow-up throughout the service process
• Handle phone calls and provide customer support when integrated with company phone systems
• Maintain accurate records of all customer interactions and service requests in the company CRM
• Coordinate with the technical team for complex inquiries requiring specialized suspension expertise
• Learn and apply technical product knowledge to provide accurate service recommendations

Requirements

• Experience or knowledge with Mountain Bike suspension is a must for customer inquiries
• Strong written communication skills for professional customer correspondence
• Experience with CRM systems, email management, and administrative software
• Detail-oriented approach to generating accurate quotes and service specifications
• Experience in outdoor sports, cycling, or the technical product industries is an advantage
• Comfortable learning specialized terminology and technical processes

Why Join This Team?

• Comprehensive paid training program to develop specialized product expertise
• Opportunity to work in the exciting mountain bike industry with passionate customers worldwide
• Direct mentorship and training from company leadership during onboarding
• Access to modern systems and tools with ongoing support from dedicated account management

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.