Mental Health Intake Specialist

Job Overview:

The Mental Health Intake Specialist plays a critical role in the mental health care process by gathering patient information, assessing immediate needs, and connecting patients with appropriate therapists and resources. This position requires a detail-oriented, compassionate individual who ensures smooth onboarding into mental health services while maintaining accuracy, confidentiality, and a supportive patient experience.

Schedule: 8:30 AM – 5:30 PM (Central Standard Time) (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Key Responsibilities:

• Client Interaction: Greet and interview new patients and families, build rapport, and provide initial support and guidance.
• Information Gathering: Collect detailed mental health histories, personal backgrounds, current symptoms, and patient goals for care.
• Assessment & Triage: Screen for urgent needs, assess immediate risks, and determine the appropriate level of care or intervention.
• Coordination: Schedule appointments with therapists or clinicians, coordinate care, and make internal or external referrals as needed.
• Administrative Duties: Manage new patient records, perform data entry, and ensure all documentation is complete and accurate.
• Documentation: Maintain confidential, accurate patient files in accordance with privacy regulations and organizational standards.
• Crisis Support: Provide initial crisis intervention and support when necessary, ensuring patient safety and proper escalation.

Qualifications & Skills:

• Strong interpersonal and communication skills to engage with patients and families sensitively.
• Knowledge of mental health issues, assessment protocols, and crisis intervention preferred.
• Ability to work collaboratively with clinicians and administrative teams.
• Professionalism, empathy, and discretion in handling confidential patient information.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.