Member Partner Hybrid Dayshift

Location: Hybrid - WeWork RCBC Plaza Tower 1 (3x a week)

Schedule: Monday to Friday, 10:00 AM – 7:00 PM PHT

About the Compan

y
Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombi

a.
At Filta, we’re not just an outsourcing company - we’re a global community of talented people who care about doing great work the right way. We’re building a place where great minds connect, collaborate, and make a lasting impa

ct.
To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future tal

ent.
Join a team that values ownership, candour, and great service - for our clients and for each o

ther.
We’re looking for a Member Partner to be part of our growing global

team.
Why You’ll Love Working

W

• ith Us HMO healthcare for you and 1 dependent (with COVID ins
• urance)20 combined SL/VLs per year, accrued from day one (10 credited post-regulari
• zation)13th-month bonus + government-mandated b
• enefitsComputer provided + monthly internet al
• lowanceMember Wellness Program to support balance and wel
• l-beingRegularization drink to celebrate mil
• estonesPaid birthday leave + birthd
• ay cakeDoona Days - additional leave credits for self-care, an
• d resetWelcome gift pack + work anniversar
• y giftsYear-End Party + Christmas
• hamperRegular social activities across teams and tim

e zones
What You’ll

Be Doing
Reporting directly to the Philippines-based Operations Lead, you will own the entire employee lifecycle for your assigned portfolio. You will bridge the gap between "Client Speak" and actionable member success. Your responsibilities

• include:
  Lead High-Energy Onboarding: Deliver seamless orientations and "Culture & Expectations" sessions to prepare new hires for success with Western clients f
• rom Day 1.Drive Engagement & Retention: Conduct regular wellness checks and coffee chats to identify burnout or disengagement early, intervening with proactive
• solutions.Coach for Excellence: Translate client feedback into actionable advice, coaching members on soft skills like proactivity, communication, and re
• liability.Mediate and Advocate: Act as a bridge between the member and the Client Partner to resolve performance concerns and ensure fair
• outcomes.Maintain Operational Integrity: Manage essential HR administrative tasks, including attendance tracking, member records, and compliance with local l

abor laws.
What Y

• ou’ll Bring
  Extensive People Experience: 3+ years of experience in roles focused on human behavior, coaching, counseling, or high-touch team
• leadership.Empathetic Leadership: The ability to provide a "crying shoulder" while maintaining the firmness required to hold members accountable to high performanc
• e standards.Communication Mastery: Exceptional ability to explain complex policies and Western management concepts clearly
• and simply.Proactive Problem-Solving: A natural "bias for action" and the ability to spot signs of unhappiness or attrition weeks before th
• ey escalate.Educational Background: A Bachelor’s degree in Psychology, Communications, Human Services,

or Business.
Re

ady to Apply?
We’re excited to get to know you! Click “Apply,” upload your CV, and complete our short

questionnaire.
Important: This role is open to Filipino citizens only. Applications must be submit