Medical Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a US-based primary care medical practice.

The Medical Virtual Assistant will primarily support the clinic with prior authorizations and referrals, helping reduce the workload of the in-house team while ensuring patients receive timely, accurate care coordination. This role is ideal for someone with strong experience in insurance processes who is efficient, friendly, and detail-oriented.

Our client is a locally and veteran-owned medical practice offering both walk-in and primary care services. Their mission is to deliver comprehensive, personalized healthcare that meets the needs of their local community.

They value teamwork, efficiency, and excellent patient experience, and they are looking for a Virtual Assistant who will integrate seamlessly into their team and work closely with their in-house prior authorization and referral coordinator.

• Process and submit prior authorizations for primary care services
  

• Manage and track patient referrals to specialists and other providers
  

• Coordinate closely with the in-house authorization/referral coordinator
  

• Follow up on pending authorizations and referrals to ensure timely completion
  

• Maintain accurate documentation in the EMR
  

  
  

• Verify patient insurance coverage as needed
  

• Update patient records with insurance and authorization information
  

• Liaise with insurance companies to clarify coverage requirements
  

• Assist patients with insurance-related questions when appropriate
  

  
  

• Respond to patient inquiries via phone or email related to authorizations and referrals
  

• Provide friendly, professional communication with a strong customer-service mindset
  

• Ensure HIPAA compliance and patient confidentiality at all times
  

• eClinicalWorks (required)
  

• TriZetto
  

• Availity
  

• Parachute
  

• Email and internal communication tools