Medical Transport Coordinator

Overview

Manage essential dispatch and customer service operations for a specialized medical transportation provider with over a decade of experience. You will be responsible for coordinating stretcher and wheelchair transport, processing payments, and ensuring seamless communication between patients and field teams.

Schedule:

• Mon-Fri 8:00 AM - 5:00 PM CST

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Answer incoming calls and provide professional customer service to patients, healthcare facilities, and brokers.
• Schedule non-emergency medical transportation appointments using the companys transportation management software.
• Process payments over the phone for private pay customers who prefer not to use online payment links.
• Handle real-time customer service requests such as coordinating driver locations and addressing patient concerns.
• Assist with administrative tasks and support additional business projects during periods of lower call volume.
• Communicate with field managers and drivers to ensure smooth coordination of transportation services.
• Maintain accurate records and documentation in the transportation management system.

Must-Have Requirements

• Strong customer service background with excellent communication skills
• Experience in healthcare administration or medical office environments
• Proficiency with scheduling software and ability to learn new technology platforms quickly
• Ability to handle payment processing and sensitive customer information with discretion
• Strong organizational skills and ability to manage multiple tasks simultaneously

Nice-to-Have Requirements

• Previous experience in medical transportation, logistics coordination, or dispatch operations
• Familiarity with healthcare billing processes, Medicaid, Medicare, or insurance verification
• HIPAA compliance knowledge or certification
• Experience working with dialysis, chemotherapy, or other routine medical appointment scheduling

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.

51042245145