Medical Receptionist Patient Support

Overview:

As a Medical Receptionist, you will be the voice of the company. You will manage incoming phone calls professionally and efficiently, assist with appointment scheduling, and provide support for patient inquiries—all while working remotely. Your role is key to ensuring smooth operations and high patient satisfaction.

Job Highlights

Schedule: Hours will be Mon-Thurs 7:00am to 6:00pm PST for 40 hours per week. 1 hour unpaid break per day.

Work Arrangement: Work from home

Contract: Independent Contractor

Independent Contractor Perks

• Health Insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Responsibilities

• Call Management: Serve as the primary point of contact for all incoming phone calls, answering promptly and courteously.
• Appointment Scheduling: Assist new and existing patients with scheduling, rescheduling, or canceling appointments; coordinate requests for specific providers, times, or services.
• Prescription Refills: Process requests from patients and pharmacies for medication refills and provide status updates.
• Patient Triage: Carefully listen to patients describing medical symptoms or post-procedure concerns; gather essential information and route these calls to the appropriate clinical staff (Nurse or Medical Assistant) for triage.
• Inquiry Management: Handle patient inquiries regarding lab/test results, specialist referrals, and insurance authorizations.
• General Questions: Answer basic questions about billing, copays, and insurance plans accepted by the practice.
• New Patient Onboarding: Assist potential new patients by providing information on services, accepted insurance, and the new patient registration process.
• Data Entry: Accurately record and update patient information in the practice management or EMR system.

Required Skills & Qualifications

• Language: Fluency in English with excellent verbal communication and comprehension skills. Must have a clear, professional, and friendly phone demeanor.
• Customer Service Experience: Proven experience in a customer-facing role, such as a receptionist, call center agent, or customer service representative.
• Tech-Savvy: Proficient computer skills and the ability to learn and navigate new software quickly (e.g., scheduling systems, phone systems).
• Soft Skills: Strong interpersonal skills, patience, and empathy for handling patient calls, which may sometimes be from individuals who are unwell or distressed.
• Organization: Excellent organizational and time-management skills with the ability to multitask effectively.
• Remote Work Setup: A private, quiet, and distraction-free home office environment.
• Connectivity: A stable, high-speed internet connection and a reliable computer.

Preferred Qualifications (Nice-to-Have)

• Industry Familiarity: Previous experience working in a medical office, clinic, or healthcare call center.
• Terminology: Basic familiarity with medical terminology or health insurance concepts.
• System Experience: Prior experience using an Electronic Medical Record (EMR) or Electronic Health Record (EHR) system.

Side note:

Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional pay rate is based on hourly rates and the rate depends on your performance in the application process.

Reminder:

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the provided link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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