Marketplace Account Specialist

Client Overview

Leading tech innovator in the outdoor guiding industry. They provide guides with free, personalized business websites, and offer payment processing services through a revolutionary business management tool.

Job Highlights

• Paid Hours per Week: 40
• Schedule: Monday - Friday, 10:00 PM - 7:00 AM with 1hr unpaid break | Philippines Time
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Contact Guides to welcome them on the marketplace platform or follow-up with existing marketplace guides to upgrade their services to include a free website and other features with measured goals for increasing product utilization
• Train Guides on maximizing the company’s offered services and technology, in alignment with company True North Metrics
• Manage and monitor Guides’ booking related concerns. Coordinate with customers/guests pre and post trip (if needed)
• Contribute in creating unique contents and descriptions in the Guides’ profile and website.
• Meet goals increasing count of guides on platform with websites and guide product feature utilization
• Coordinate and partner with the Success Ops, Service, Sales and Leadership team
• Contribute to process improvement through suggestions, analytics and/or feedback, including providing data on productivity, project progress and goal achievement
• Attend and participate in group/company meetings and learning sessions as prescribed by the General Manager and/or the Executive team.
• Any additional related tasks as approved and communicated by the General Manager, Clients and/or the Executive team.

Requirements

• Strong, low-accent English verbal and written communication skills
• With experience in upselling
• Experience with technology support, sales and/or account management preferred
• Demonstrated ability to prioritize and manage multiple tasks simultaneously
• Be resourceful and able to work in a fast-paced environment

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Reminder:

• Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.

42387635284