IT Operations Manager (225-1014)

The IT Operations Manager plays a critical role in the seamless functioning of a company's information technology infrastructure. This role is responsible for managing the day-to-day IT operations to ensure that end users can accomplish their tasks and objectives efficiently. The IT Operations Manager oversees the IT department, including staff, systems, and processes that support the delivery of IT services. This position requires a strategic mindset, coupled with technical expertise and leadership capabilities to align IT operations with business goals. The IT Operations Manager must stay up-to-date with the latest industry trends and innovations to improve operational performance continually. This role demands excellent problem-solving skills, as well as the ability to collaborate with other departments to address and resolve complex IT issues effectively. The position is ideal for an individual who thrives in a dynamic environment and is eager to drive operational improvements and efficiencies.

Responsibilities

• Oversee and manage the IT operations team to ensure efficient IT service delivery.
• Develop and implement IT policies and procedures that align with company goals.
• Ensure network and data security through proactive monitoring and risk management.
• Coordinate with cross-functional teams to optimize IT systems and processes.
• Monitor IT systems performance and provide recommendations for improvements.
• Manage IT budgets, forecasting, and resource allocation to support business needs.
• Lead IT projects from planning through execution, ensuring timely delivery.
• Evaluate and implement new technologies to enhance operational efficiency.
• Develop disaster recovery and business continuity plans for IT infrastructure.
• Ensure compliance with regulatory requirements and industry standards in IT practices.
• Mentor and train IT staff to enhance skills and performance levels.
• Resolve escalated IT incidents and service requests efficiently and effectively.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT operations management or similar roles.
• Strong leadership and team management skills with proven track record.
• In-depth knowledge of IT systems, network security, and infrastructure management.
• Excellent problem-solving and decision-making capabilities in high-pressure situations.
• Effective communication skills to liaise with various departments and stakeholders.
• Familiarity with ITIL framework and change management processes is highly desirable.
• Proficiency in managing IT budgets and resource allocation efficiently.
• Ability to adapt quickly to new technologies and industry trends.