Mandarin Bilingual Customer Service Specialist

Overview

We are looking for a proactive and organized professional to manage scheduling and customer interactions for a busy spa. You will play a vital role in optimizing the appointment calendar and ensuring a seamless experience for clients and on-site therapists.

Job Highlights

• Schedule: 40 hours per week | Thursday - Monday, 10:00 AM – 7:00 PM EST (Tuesdays and Wednesdays off)
• Work Arrangement: Work from home
• Contract: Independent Contractor

Independent Contractor Perks

• Health Insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Responsibilities

• Answer incoming phone calls and respond to text messages from clients seeking spa appointments
• Manage complex appointment scheduling across multiple services (massage, facial, spinal decompression) with 15-minute cleanup time considerations
• Proactively optimize scheduling by moving appointments to accommodate multiple clients and maximize bookings
• Handle customer service inquiries including payment processing questions and gift card usage
• Coordinate with on-site therapists who primarily speak Chinese using WeChat for internal communication
• Process client check-outs and assist with payment-related questions
• Maintain booking system and ensure accurate appointment records
• Provide exceptional customer service to ensure client satisfaction and retention

Requirements

• Strong English communication skills with clear, professional phone manner. Mandarin Bilingual agents highly preferred
• Familiarity with Booker.com
• Previous customer service and receptionist experience
• Ability to work with booking software and payment processing system
• Potential for video customer interactions via screen technology
• Proactive problem-solving skills and ability to think creatively about scheduling solutions
• Comfortable using WeChat and other communication platforms
• Ability to work independently while managing multiple tasks simultaneously
• Flexibility to handle varying call volumes throughout the day

Scope

• 40 hours per week, 5 days initially with potential expansion to 6 days
• Remote work arrangement with phone and text-based customer interactions
• Potential for video customer interactions via screen technology
• Performance-based commission opportunities available
• Direct management by business owners with comprehensive training provided
• Integration with existing booking systems and payment processing tools

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional pay rate is based on hourly rates and the rate depends on your performance in the application process.

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the provided link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

47979572802