Logistics Sales And Order Support W NetSuite Experience

About Us

AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.

Our Offerings

Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.

Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.

Job Title: Logistics, Sales, and Order Support (w/ NetSuite Experience)

Location: Fully Remote, Philippines

Salary: $4.00 - $6.00 per hour based on experience

Schedule: Monday to Friday

Job Type: Full-Time

Job Description

This role oversees end-to-end supply chain, logistics, inventory, and sales operations across retail, e-commerce, and marketplace channels. The position partners cross-functionally with Sales, Operations, Finance, Marketing, and Warehousing to ensure efficient fulfillment, accurate inventory, compliant retail execution, and strong sales reporting and promotional support as the business scales.

Requirements

• Proficiency in NetSuite (ERP).
• Advanced proficiency in Excel/spreadsheets and data analysis.
• Strong attention to detail with excellent organizational skills.
• Experience or strong knowledge of e-commerce, retail, and marketplace operations.
• Familiarity with retailer portals (e.g., Amazon Seller/Vendor Central, Walmart Retail Link, Wayfair, Target, CommerceHub) is a plus.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong written communication, follow-up, and cross-functional coordination skills.
• Experience in logistics, supply chain, sales operations, or consumer products is highly preferred.
  
  

Responsibilities

• Supply Chain, Logistics & Fulfillment Operations
• Develop and manage end-to-end logistics and fulfillment strategies supporting retail, e-commerce, and marketplace growth.
• Oversee domestic and international freight operations, ensuring timely, cost-effective delivery.
• Manage warehouse and fulfillment operations including receiving, inventory management, picking, packing, and shipping.
• Ensure outbound orders meet retailer routing, packaging, labeling, and compliance standards.
• Process and manage weekly order fulfillment across all retail and marketplace platforms.
• Monitor and resolve late orders, missing orders, carrier issues, and delivery discrepancies across partner portals.
• Manage Amazon international order fulfillment, including customs documentation, labeling, tracking, and issue resolution
• Inventory Management & Forecasting
• Own inventory accuracy across all warehouses and systems.
• Perform inventory adjustments, reconciliations, cycle counts, and audits.
• Partner with Sales & Operations on demand planning, replenishment, and inventory flow optimization.
• Monitor stock levels to prevent stockouts, overstock, and aged inventory.
• Support inventory planning related to promotions and major retail events.
• Retail, Marketplace & Compliance Management
• Ensure compliance with retailer-specific requirements (Amazon, Walmart, Target, Wayfair, Kohl’s, CommerceHub, etc.).
• Oversee preparation and accuracy of ASNs, BOLs, invoices, customs documents, and shipping paperwork.
• Monitor, investigate, and reduce retailer chargebacks, non-compliance fees, and operational deductions.
• Resolve EDI, portal, and invoicing issues to ensure accurate order acknowledgment and reconciliation.
• Sales Operations, Promotions & Reporting
• Support planning, coordination, and execution of promotions across all sales channels.
• Manage promotional setup, pricing coordination, calendars, tracking, and performance reporting.
• Prepare and maintain regular sales, inventory, and KPI reports (daily, weekly, monthly).
• Pull and analyze data from NetSuite, retailer portals, and spreadsheets to identify trends, risks, and opportunities.
• Track KPIs including sales, units, inventory levels, in-stock rates, fulfillment performance, and promo ROI.
• Carrier, Vendor & Partner Management
• Manage relationships with freight forwarders, carriers, 3PLs, and logistics partners.
• Negotiate rates, contracts, and SLAs to improve service levels and reduce costs.
• Evaluate and onboard new logistics and fulfillment partners as needed.
• Resolve carrier disputes, chargebacks, and service failures.
• Process Optimization & Continuous Improvement
• Develop, document, and maintain SOPs across logistics, fulfillment, inventory, and sales operations.
• Identify operational gaps and implement process improvements and automation.
• Leverage systems and tools (ERP, WMS, barcode scanning, retailer portals) to improve accuracy and efficiency.
• Analyze performance metrics and lead cost-reduction and efficiency initiatives.
• Cross-Functional Collaboration & Leadership
• Partner closely with Sales, Operations, Finance, Marketing, Product Development, and Warehousing teams.
• Support executive-level reporting, presentations, and strategic recommendations.
• Coordinate timelines for promotions, product launches, inbound shipments, and major retail events.
• Provide clear communication and escalation on risks, delays, and operational issues.
  

Successful candidates for this role are expected to possess the following attributes:

• Must have excellent English communication skills.
• Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Great logical and verbal reasoning skills.
• Exceptionally detail-oriented.
• Exceptional problem-solving and information-processing skills.
• Ability to think outside the box.
• A great work ethic and interest in learning new concepts and growing with the job.
• Ability to work both independently and as part of a team.
• Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
• Must be comfortable with using a time-tracking software for payroll purposes.
  
  

Successful candidates for this role will be rewarded with the following benefits:

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Healthcare benefits after 2 months of full-time work.
• Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
  
  

Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.

We are looking forward to making you a part of our team!

Thank you for your time and interest.

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