Level’s Operations Assistant

This is a remote position.

We’re Level, a fast-moving and fast-growing US-based company connecting work-from-home Filipinos (Virtual Assistants) with our clients located in the US. In the past few years, our company has seen rapid and exponential growth, even through the pandemic. We attribute this growth to how we focus on employee satisfaction as our priority, which in turn leads to satisfied clients. We value being dependable, relational, humble, and just. Our core team is close-knit and dedicated to our mission. We set big goals, both personally and professionally, and hold each other accountable to achieve them.

We take pride in fostering a unique and vibrant work environment that truly sets us apart. Despite being a compact small team, weve cultivated a close-knit and supportive community where everyones contributions are not just recognized but celebrated.

Join our team as the Operations Assistant. Were on the lookout for a detail-oriented professional to take charge of various responsibilities involving payroll, HMO management, billing, and more. If you have a knack for handling these tasks with precision and ensuring everything runs like clockwork, we want to hear from you!

Job Description:

• Responsible for all inbound tickets involving payroll/HMO/billing management
  
• Timekeeping management
  
• HMO management
  
• Pre-process payroll up to final approval by the support supervisor
  
• Manage monthly client billing
  
• Communicate with clients regarding VA pay raise
  
• Monitor Direct Hire Spreadsheet
  
• Give updates to the support supervisor regarding billing audit, payroll, and raise statuses
  
• Address any issues with role responsibilities and suggest improvement plans
  

Tools:
Zoho
Trello
Slack
Canva
Clock It
Google Workspace

Schedule:

Monday - Friday, 9 AM - 6 PM CST (11 PM - 8 AM Philippine Time)

Requirements

• Proven work experience in operations management in a corporate or remote work setting
  
• Meticulous attention to detail
  
• Exceptional verbal and written communication skills
  
• Fluent in English
  
• Experience in client communication,
  
• Excellent organizational skills
  
• Absolute team player
  
• Ability to work independently
  
• Ability to work under high-pressure
  
• Collaborative mindset to provide regular updates to the Support Supervisor and work collectively towards improvement plans
  

Benefits

• Salary: $1000/month
  
• Life Insurance worth Php100k
  
• Comprehensive Health Coverage for you and your dependent - not just an allowance! Plus option to have additional dependents at cost
  
• Depending on skills, desire, and performance, the right candidate will grow with the company
  
• 10 paid company holidays off annually
  
• Unlimited personal paid time off
  
• Guaranteed pay on time, every time (3% higher exchange rates than most payment systems - we take care of transaction fees so you dont have to!)
  

If youre looking for more than just a job – a place where you can thrive, forge lasting connections, and enjoy the journey – Level is the place to be. Join our close-knit team, where we work hard and have fun. We look forward to welcoming you!

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