Leasing Assistant 14 - 45417116024

Looking For Filipinos Who Are Philippines-based Candidates

Position : Leasing Assistant

Working Schedule : 8AM-5PM EST

Salary Range : $1000-$1200 English Speaking | $1,200-$1,500 Bilingual English/Spanish USD monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)

Job Summary

Our client is seeking a Leasing Assistant to join our team. You will work on a team interacting with customers and end users - affordable housing property owners and residents/applicants. Your primary role will be to manage the inbound and outbound communication with residents regarding their application and manage application information for the team’s recertification. You will be the front line for the residents and this role is critical!

There may be other items that come up as you speak with residents, where you will need to answer questions about the affordable housing process or the client’s platform, work with local housing authority software to update applicant information along with other reporting tasks. This role is progressive - team members start by interacting with customer,s learning the basics of affordable housing will work overtime to help to complete pieces of the application process and eventually own and manage the entire renter journey.

Key Responsibilities

• Manage inbound and outbound phone communication with renters, at times following up via email and text
• Enter application information in property management systems, learning compliance for each market along the way
• Respond to resident/applicant inquiries and concerns promptly and professionally
• Using client proprietary platform, request and review resident/applicant documents for household composition, income, and assets to determine eligibility for affordable housing
• Create summary documentation needed to complete applications
• Send eligible and ineligible letters to applicants
• Contact applicants to collect updated or missing documents as needed
• Update housing authority websites with client information
• Prepare affordable housing certifications for manager’s review
• Create process documentation that will help onboard additional team members - we are growing quickly!
• Document user experience feedback to share with our product and engineering teams
  
  

• Entry level - 1+ years of experience
• Growth Mindset / Positive Can-do Attitude
• Detail Oriented
• Ability to read and write English very well
  
  

• Experience or internships with customer management
• Knowledge of affordable housing programs
• Interest in technology and ability to quickly learn new software
• Bachelor’s degree or equivalent practical experience
  
  

• Ability to effectively operate with motivation and flexibility in a fast-paced, constantly evolving team environment
• We not I, mentality
• Ability to understand and seek out others’ perspectives
  
  

• Bilingual: English/Spanish (Premium pay for this language)
• Must be fully fluent in both to qualify for the bilingual premium pay.