Lead Specialist

About DrBalcony

Welcome to DrBalcony – a trusted name in Inspection innovation. Since our establishment in 2021, we’ve been committed to bridging the gap between property owners and skilled Inspectors. With a focus on precision, technology, and trust, DrBalcony is where projects take flight, making California balconies safer with the expertise of over 4000 inspections.

As a Sales Development Representative, you’ll be the first point of contact between potential customers and our sales team. Your job is to reach out, qualify leads, and set up appointments for our sales consultants.

Key Responsibilities

• Be the first point of contact for incoming leads
• Call Large lists to qualify potential leads
• Qualify and unqualify leads for the sales team
• Track and follow up with many clients
• Conduct outbound outreach via email, social media, and calls to generate new leads
• Book appointments or consultations for the sales team
• Collaborate with the sales and marketing teams to improve outreach strategies
• Maintain a friendly, professional, and empathetic tone in all communications
• Track and log support issues accurately using CRM tools (Salesforce)
• Provide feedback on recurring issues and customer trends to the team
• Collaborate with internal teams to improve the customer experience
  
  

• Based in the Philippines with a strong internet connection
• Multiple monitors
• Fluent and confident in English (spoken and written) – clear communication is key
• Proven experience in lead generation, sales, or a similar role (1+ years preferred)
• Previous experience in customer support (1+ years preferred)
• Salesforce experience (1+ years preferred)
• Experience with dealing
• Excellent written communication and problem-solving skills
• Independent, self-motivated, and highly organized
• Comfortable working as an independent contractor/freelancer
• Background in design, home improvement, or e-commerce brands
• Hours between 8 am and 6 pm Pacific Time