L3 Systems And Cloud Engineer

SUMMARY

We are seeking an experienced Level 3 Systems and Cloud Engineer to join our MSP engineering team. This role is responsible for the design, implementation, escalation support, and optimization of complex on-premises, cloud, and hybrid environments across a diverse client base. You will act as a technical authority, mentor junior engineers, and play a key role in continuous service improvement and project delivery.

JOB RESPONSIBILITIES

• Technical Leadership and Escalations
• Serve as Level 3 escalation for complex infrastructure, cloud, and security incidents.
• Perform root cause analysis and implement permanent fixes.
• Provide technical guidance and mentoring to Level 1 and Level 2 engineers.
• Create and maintain technical documentation, SOPs, and knowledge base articles.
• Cloud and Infrastructure Engineering
• Design, deploy, and manage Microsoft Azure and Microsoft 365 environments.
• Architect and support hybrid infrastructures (on-premises and cloud).
• Manage virtualization platforms (VMware and Hyper-V).
• Design and maintain identity solutions (Azure AD, Entra ID, AD DS).
• Implement backup, disaster recovery, and business continuity solutions.
• MSP Client Delivery
• Work across multiple client environments with varying technologies and compliance requirements.
• Participate in client onboarding, infrastructure audits, and technology roadmaps.
• Act as a senior technical resource in client meetings and projects.
• Ensure SLAs, security standards, and best practices are met.
• Security and Compliance
• Implement and manage security solutions including MFA, Conditional Access, EDR/MDR, firewalls, and email security.
• Support compliance frameworks such as ISO 27001, SOC 2, NIST, and Essential Eight.
• Conduct security assessments and remediation planning.
• Automation and Optimization
• Automate repetitive tasks using PowerShell, Azure Automation, or RMM tools.
• Optimize performance, cost, and reliability of cloud and on-premises systems.
• Evaluate and recommend new technologies and tools for MSP service improvement.
• Core Technologies
• Windows Server (2016–2022)
• Active Directory, Group Policy, DNS, DHCP
• Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
• Azure IaaS and PaaS (VMs, Storage, Networking, Azure AD)
• Virtualization (VMware ESXi and Hyper-V)
• Networking fundamentals (VLANs, VPNs, firewalls)
• MSP Tooling (Preferred)
• RMM platforms (LogicMonitor, NinjaOne, Datto, ConnectWise)
• PSA systems (ConnectWise Manage, Autotask)
• Backup solutions (Veeam, Datto, Azure Backup)
• EDR/MDR platforms (Defender, SentinelOne, CrowdStrike)
• Scripting and Automation
• PowerShell

QUALIFICATIONS

• Five or more years in a Systems Engineer or Infrastructure Engineer role.
• Three or more years in an MSP environment.
• Proven experience supporting multi-tenant client environments.
• Strong troubleshooting and problem-solving skills.

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.