L1 Service Desk Analyst AU MSP WFH
Talentmate
Philippines
1st June 2026
2606-18720-1181
Job Description
Schedule: Monday - Friday (10:00 AM - 07:00 PM PHT)
What are we looking for?
Skills Required
- Proven L1/L2 service desk experience
- Broad MSP knowledge across common IT environments
- Experience supporting Windows, Microsoft 365, and end-user environments
- Strong troubleshooting fundamentals
- Ability to follow structured processes and workflows
- Clear written and verbal communication (English)
- Triage incoming incidents and service request
- Fulfil standard L1 service requests and repeatable operational tasks
- Provide initial L1+ level troubleshooting
- Gather clear, structured information before escalating to senior teams
- Follow documented processes, knowledge articles, and runbooks
- Maintain accurate ticket notes and time recording
- Work closely with onshore teams to ensure smooth handover and continuity
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Get the amazing chance to work for our client --- Australias top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.
#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Manila, National Capital Region |
| Company Website: | http://www.connectos.co | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Outsourcing and Offshoring Consulting | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Recent Jobs
View More Jobs
Copyright © 2026 TALENTMATE. All rights reserved.
