L1 5 Microsoft Engineer Home Based MSP

Schedule: Monday - Friday (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required

Must-Haves

• 3+ years hands-on L1.5 support for M365 stack
• Certifications: MS-102, AZ-104, or MD-102 (or studying)
• Proven ConnectWise experience (ticketing + RMM)
• Australian MSP experience
• Fluent English + client-facing etiquette
  
  

Nice-to-Haves

• PowerShell / Graph API scripting
• ITIL Foundation
• Experience with Veeam Backup for Microsoft 365
  
  

What will you do?

95 %+ accuracy in Ticket Categorisation

Ruthless SLA tracking (First Response

Crystal-clear Ticket Documentation (root cause, steps, verification)

Zero hand-holding on Ticket Triage

Client-Facing Excellence, Remote

Client Dashboard updates in real time

Monthly VIP Reports (uptime, patch compliance, open issues)

High Level of Professionalism in every Teams call & email

Core Technical Stack

• Azure (IaaS, Entra ID, Conditional Access)
• Intune (device compliance, autopilot, app deployment)
• Exchange Online (mail flow, retention, DLP)
• Microsoft Teams (governance, calling, meeting policies)
• SharePoint Online (permissions, hub sites, migration)
• Patching - OS (Windows Server/Client) + 3rd-party apps via Intune/PatchMyPC
• Veeam daily backup health checks & off-site replication tests
• ConnectWise Manage - time entry, SLA alerts, board workflows
  
  

Project & Leadership skills

• Handle escalations calmly and document lessons learned in KB articles
• After-Hours Commitment
• Rotating on-call (1 week in 4) - compensated
• Scheduled patching windows to meet ISO 27001 / NIST compliance
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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