JUNIOR PROJECT MANAGER

UGC Operations Coordinator (Offshore)

Internal Title: UGC Project Manager

Department: Account Management – Hambi (Soar Group)

Location: Worldwide

Salary: £1,400–£2,000/month

About Hambi

Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we deliver creative that doesn’t just look great – it performs.

We’ve produced over £100M worth of creative across Meta and TikTok for brands including Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. As the creative engine for ambitious brands, we combine creative craft with commercial clarity.

Our Account Managers sit at the centre of this work, supported by strong operations to keep high-volume delivery running smoothly. This role is a key part of that foundation.

The Role

As our UGC Operations Coordinator, you will manage the end-to-end UGC workflow across 5–10 high-volume accounts. You will be responsible for creator communication, deliverable tracking, and ensuring all UGC assets move through the pipeline accurately and on time.

This is a fast-paced, detail-focused role suited to someone who thrives on structure, communication and operational organisation.

What You’ll Do

Own the UGC Pipeline

• Manage all communication with UGC creators from briefing to delivery
• Track 10–40 active creators across multiple accounts
• Complete first-round QC for completeness (no creative judgement)
• Escalate risks or delays early to AMs

Keep Deliverables on Track

• Maintain accurate Notion trackers across all assigned accounts
• Update deadlines, statuses and documentation in real time
• Ensure folders, files and naming conventions are organised
• Coordinate with editors and Creative Coordinators to keep workflows moving

Support the Account Managers

• Provide weekly operational updates
• Keep workflows unblocked
• Remove administrative and operational load from AMs

Tools You’ll Use

• Notion
• Slack
• GDrive
• Frame.io

What We’re Looking For

Must-Haves

• Experience managing UGC creators
• Strong written communication
• High organisation and attention to detail
• Ability to manage high-volume workflow (10–40 creators)
• Experience in coordination, operations or project support
• Proactive communicator and problem-solver

Nice-to-Haves

• DTC/e-commerce or creative agency experience
• Understanding of UGC production workflows
• Experience using Frame.io

What Success Looks Like

30 Days: Confident in Hambi systems, workflows and creator communication

60 Days: Running UGC operations independently across multiple accounts

90 Days: Confidently liaising between Account Managers and creators with frequent communication and follow-ups, ensuring on-time delivery

Join Hambi

This is an opportunity to join one of the UK’s most effective performance creative teams. If you thrive in fast-moving environments and enjoy keeping operations running at a high standard, we’d love to speak with you.