IT Technician

Job Title: IT Technician

Location: Fully Remote, Philippines

Salary: $9.00 - $11.00 per hour based on experience

Schedule: Monday to Friday, Central Standard Time

Job Type: Full-Time

Job Description

Senior-level IT Technician to provide advanced support for multiple client environments. The role involves troubleshooting workstations, servers, and networks, administering Windows Server and Microsoft 365, configuring networking hardware, and delivering clear client communication.

Requirements

• Must have five or more years of IT support experience, ideally within an MSP or multi-client environment.
• Strong English communication skills, especially understandable to clients in the Midwest U.S., are required.
• Candidates should have advanced troubleshooting skills across workstations, servers, and networks, proficiency in Windows Server administration and Microsoft 365 management, and hands-on experience with networking hardware and firewall configuration, including SonicWall, Fortinet, or Ubiquiti.
• Ability to work independently and efficiently manage time and workload while remote is essential.
  
  

• Experience supporting phone systems, particularly 3CX or Yeastar, is preferred.
• Familiarity with ticketing systems and structured escalation processes is a plus.
• A customer service background with a solutions-driven mindset is desirable.
• Ideal candidates are confident in handling varied technical issues.
• Ability to thrive in fast-paced problem-solving environments.
• Comfortable adapting to changing priorities
• Reliable, proactive, and committed to long-term employment.
  
  

• Provide advanced remote IT support for diverse environments across multiple client organizations
• Troubleshoot and resolve workstation issues, network problems, server errors, and security concerns
• Administer and maintain Windows Server environments
• Configure, monitor, and troubleshoot firewalls, routers, switches, VLANs, and wireless networks
• Work with SonicWall, Fortinet, Ubiquiti, and similar networking technologies
• Support Microsoft 365 administration, configuration, and issue resolution
• Assist with virus and malware removal, connectivity problems, and general technical support inquiries
• Manage support tickets and prioritize tasks based on urgency and expertise
• Provide occasional support for hosted phone systems, including 3CX and Yeastar
• Deliver professional, clear, client-focused communication and customer service
  
  

• Must have excellent English communication skills.
• Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Great logical and verbal reasoning skills.
• Exceptionally detail-oriented.
• Exceptional problem-solving and information-processing skills.
• Ability to think outside the box.
• A great work ethic and interest in learning new concepts and growing with the job.
• Ability to work both independently and as part of a team.
• Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
• Must be comfortable with using a time-tracking software for payroll purposes.
  
  

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Healthcare benefits after 2 months of full-time work.