IT Support Associate 27O25

An IT Support Associate plays a crucial role in ensuring that a company’s technical needs are met with precision and promptness. As an essential part of the IT department, the IT Support Associate assists in managing, maintaining, and troubleshooting hardware and software systems to ensure smooth and efficient operation. The role requires a dynamic individual who can effectively communicate with users to understand and resolve their technical issues, contributing to improved system performance and user satisfaction. With the ever-evolving nature of technology, this position also demands a proactive approach to learning new skills and staying updated with the latest tech advancements. The role not only focuses on technical troubleshooting but also on educating and guiding users, thereby amplifying the overall functionality and efficiency of the organization's IT landscape.

Responsibilities

• Provide technical support and assistance to users to resolve hardware and software issues.
• Diagnose system errors and implement effective solutions to facilitate user productivity.
• Assist in installing, configuring, and maintaining IT hardware, including computers and peripherals.
• Coordinate with external vendors for repairs and maintenance of IT equipment as needed.
• Manage and prioritize multiple support tickets to ensure timely resolution of issues.
• Maintain accurate records of issues and resolutions in the IT support ticketing system.
• Collaborate with IT team members to improve system processes and enhance user experience.
• Conduct routine software and hardware updates to keep IT systems up to date.
• Offer training sessions to staff on the use of new software applications and equipment.
• Monitor system performance and report any discrepancies to senior IT staff promptly.
• Participate in IT projects and initiatives as directed by the IT Manager.
• Ensure compliance with company IT policies and procedures to maintain data security.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in a technical support or IT helpdesk role within a corporate setting.
• Strong understanding of computer systems, networks, and a variety of software applications.
• Excellent troubleshooting skills with a focus on quick and effective problem resolution.
• Ability to communicate technical information clearly to non-technical users.
• Experience with ticketing systems and remote support tools for issue tracking and assistance.
• Familiarity with IT security practices and data privacy regulations in corporate environments.