IT Support And Account Manager

Overview:

Join a cutting-edge software company at the forefront of innovation! This LA-based tech startup is revolutionizing the computer software service industry. As they scale operations, they’re seeking a talented individual to play a crucial role in their customer success strategy, blending technical support with account management in a remote, flexible environment.

Job Highlights

Schedule: 40 hours per week, Monday to Friday, 9AM to 6PM, Anaheim CA

Work Arrangement: Work from home

Contract: Independent Contractor

Independent Contractor Perks

• Health Insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Responsibilities

• Serve as the first line of defense for technical inquiries, swiftly addressing and resolving customer issues with our innovative software product
• Provide expert guidance on product usage, ensuring customers maximize the value of our cutting-edge solutions
• Manage daily support requests with efficiency and professionalism, maintaining high standards of customer satisfaction
• Proactively reach out to customers during quieter periods, identifying opportunities to enhance their experience and deepen relationships
• Conduct thorough follow-ups to ensure complete customer satisfaction and gather valuable feedback for product improvement
• Collaborate closely with our internal team, sharing insights and contributing to the continuous enhancement of our software and support processes
• Utilize creativity and initiative to develop strategies for improving customer engagement and retention

Requirements

• Minimum 2 years of experience in IT support, technical customer service, or a related field
• Strong foundation in computer knowledge and a passion for staying updated with the latest software trends
• Exceptional English communication skills, both written and verbal, with the ability to explain complex technical concepts in simple terms
• Self-motivated with excellent time management skills, capable of thriving in a remote work environment
• Quick learner with the ability to rapidly adapt to new software systems and technologies
• Proactive mindset with a talent for identifying and solving problems before they escalate
• Enthusiasm for contributing to a growing startup and the ability to wear multiple hats as needed

Side note:

Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional pay rate is based on hourly rates and the rate depends on your performance in the application process.

Reminder:

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the provided link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

45612756535