IT Specialist 08D25

The IT Specialist 08D25 is a critical role in any modern organization, tasked with supporting and managing the technology infrastructure that is essential for day-to-day operations. The ideal candidate will possess a robust blend of technical expertise, problem-solving skills, and a deep understanding of various IT systems and components. As an IT Specialist, you will be responsible for maintaining computer systems, ensuring network security, and providing technical support to users. This role requires a keen attention to detail, the ability to work independently, and the commitment to staying updated with the latest technological advancements. You will collaborate with a team of dedicated IT professionals to ensure that all systems run optimally and efficiently, helping the organization achieve its technical objectives seamlessly.

Responsibilities

• Monitor and maintain computer systems, networks, and related software applications.
• Install and configure hardware and software, ensuring optimal performance and usability.
• Provide technical support and troubleshooting assistance to end-users as needed.
• Implement security measures to protect data, software, and hardware from attacks.
• Facilitate regular system upgrades and patch management activities.
• Collaborate with IT team members to develop and maintain IT policies and procedures.
• Conduct regular maintenance checks and prevent interruptions in system operations.
• Coordinate with vendors for procurement, deployment, and servicing of IT equipment.
• Document technical processes, support requests, and resolution steps comprehensively.
• Train users on new systems, applications, and IT protocols to enhance productivity.
• Participate in disaster recovery planning and procedures to ensure business continuity.
• Analyze system and application logs to identify potential issues and prevent outages.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Proven experience as an IT Specialist or similar technical support role.
• Strong understanding of computer systems, networks, and IT components.
• Excellent diagnostic and problem-solving skills with a proactive approach.
• Familiarity with various operating systems and platforms, including Windows and Linux.
• Outstanding communication skills to assist technical and non-technical users alike.
• Ability to manage multiple tasks and projects efficiently under pressure.