IT Application Support Specialist 20N25

The IT Application Support Specialist plays a critical role in managing and maintaining the efficiency and stability of software applications crucial for business operations. This role requires a blend of technical proficiency, problem-solving abilities, and customer service skills to handle various tasks, such as troubleshooting software issues, coordinating with development teams, and ensuring that applications function as expected. The specialist is also responsible for implementing new applications, updating existing systems, and providing end-user support to resolve issues and enhance user experience. A successful candidate will be detail-oriented, communicative, and capable of working under pressure to meet deadlines and service level agreements.

Responsibilities

• Monitor and maintain the performance and availability of assigned applications.
• Provide technical support to end-users to resolve application-related issues.
• Identify, troubleshoot, and resolve technical problems related to applications.
• Collaborate with developers and IT staff to enhance application functionality.
• Document recurring incidents and propose solutions to eradicate root causes.
• Train end-users and provide guidance on using software applications effectively.
• Assist in the deployment and integration of new software applications.
• Conduct regular software and system updates to improve functionality and performance.
• Ensure compliance with organizational policies related to IT application management.
• Prepare and maintain technical reports related to IT support activities.
• Work with vendors and external partners for application support and maintenance.
• Stay updated with the latest IT trends and recommend improvements to existing systems.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of three years' experience in IT application support roles.
• Proficiency in troubleshooting software and hardware issues in a corporate environment.
• Strong understanding of database management and software lifecycle processes.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Experience in using support systems and tools for incident management and reporting.
• Ability to work independently as well as part of a team in a fast-paced environment.