Inbound Sales Representative 29N25

As an Inbound Sales Representative, you will play a pivotal role in driving company revenue by handling incoming sales inquiries via phone, email, and live chat. Your role is crucial in converting these inquiries into successful sales outcomes, requiring a balance of effective communication, technical knowledge, and negotiation skills. You will be the first point of contact for potential clients, providing them with detailed information about our products and services, understanding their needs, and offering appropriate solutions. Additionally, your ability to build strong relationships with customers will be essential in ensuring both immediate and long-term sales success. This role is perfect for a proactive individual with a passion for sales and a commitment to achieving and exceeding sales targets.

Responsibilities

• Respond promptly and professionally to inbound sales inquiries via multiple communication channels.
• Understand and effectively communicate product features, benefits, and pricing to potential customers.
• Identify customer needs and propose the most suitable solutions and products.
• Build and maintain strong, long-lasting customer relationships through excellent service.
• Meet and exceed monthly and quarterly sales targets set by the company.
• Collaborate with the sales team to share insights and help shape sales strategies.
• Input accurate customer information and sales activity data into the CRM system.
• Attend regular sales meetings and training sessions to enhance product and sales knowledge.
• Provide feedback to the product team regarding customer demands and product improvements.
• Maintain a thorough understanding of industry trends and competitive offerings.
• Assist in resolving customer issues and complaints in a timely, professional manner.
• Continue engagement with potential leads to ensure conversion into loyal customers.

Requirements

• Proven experience as a sales representative, with inbound sales experience preferred.
• Excellent communication and interpersonal skills with a customer-centric focus.
• Ability to analyze customer needs and offer appropriate solutions effectively.
• Strong organizational skills with attention to detail and accuracy in data entry.
• Ability to work independently as well as collaboratively in a team environment.
• Comfortable with using CRM software and other sales-related technologies.
• A high level of motivation and a proven track record of achieving sales targets.