Inbound Legal Intake Specialist

Job Description:

You’ll be the vital first impression for potential clients reaching out for legal help. This role combines your communication expertise with sales skills to ensure every person who calls gets professional attention and connects with the legal representation they need. You’ll work directly with an experienced attorney to manage a steady flow of inbound inquiries and help grow a practice that makes a real difference in people’s lives.

Job Highlights:

• Hourly Rate: USD 4.75, the equivalent in your local currency
• Paid Hours per Week: 40
• Schedule: Monday to Friday, 8:00 AM–5:00 PM EST
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities:

• Answer inbound phone calls from potential clients responding to firm marketing (95% inbound focus)
• Qualify leads and schedule telephone consultations with the attorney using the firm’s calendar system
• Convert inquiries into confirmed appointments by building rapport and gaining strong commitment from callers
• Handle general client inquiries and provide professional customer service in a legal environment
• Respond to occasional text messages and other client communications as needed
• Perform related administrative tasks to support client interaction and case development
• Maintain high show-up rates for scheduled consultations through effective appointment setting
• Ensure every potential client receives professional, empathetic service during their initial contact

Requirements:

• Excellent verbal communication skills with a professional, empathetic phone manner
• Strong inbound sales background with proven ability to qualify leads and set appointments
• Experience in gaining commitment from prospects and converting inquiries into scheduled meetings
• Professional demeanor suitable for working in a legal environment with sensitive client matters
• Bonus if you have experience in legal services, customer service, or appointment setting

Independent Contractor Perks:

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Reminder:

Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.