Inbound Customer Service Representative

Job Highlights:

• Contract type: Independent Contractor
• Work Schedule: Mondays to Fridays, 9:00 am to 6:00 pm

Client time zone: AEST (Brisbane, AU)

About the Role:

We are seeking a highly motivated and customer-focused Inbound Customer Service Representative to join our clients team. This role involves handling inbound customer calls, processing orders, resolving inquiries, and managing escalations in a professional and timely manner. You will be the first point of contact for our customers, ensuring every interaction leaves a positive impression and strengthens our reputation for outstanding service.

Key Responsibilities:

• Handle inbound calls from customers, addressing inquiries, complaints, and service requests with professionalism and empathy.
• Process customer orders accurately and efficiently.
• Escalate complex issues to the appropriate department or supervisor for resolution.
• Maintain accurate records of customer interactions, orders, and issues in the company’s CRM system.
• Ensure timely follow-up on customer inquiries and complaints to achieve prompt resolution.
• Provide product or service information to customers and guide them through processes when necessary.
• Collaborate with other departments to address customer needs or operational concerns.
• Meet or exceed performance targets, including call handling time, resolution rate, and customer satisfaction scores.

Requirements

• Proven experience in inbound customer service, call center operations, or related roles.
• Excellent verbal communication and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM systems and order-processing tools.
• High attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Strong organizational and time-management skills.

Preferred Attributes:

• Experience in the utilities, energy, or gas distribution industry (advantageous but not essential).
• Familiarity with call escalation procedures and service recovery strategies.

Benefits

Independent Contractor Perks

• Health Insurance Coverage
• Permanent work from home
• Immediate hiring
• Steady Freelance Job

Reminder:

• Apply directly through the link provided; you will be redirected to BruntWork’s Career Site. You must complete your application through this link to fulfill the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized.
• Please note that this is a permanent work-from-home position under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection. As independent contractors, they will be responsible for managing their own benefits and taxes. Professional fees are based on hourly rates, which will be determined by performance during the application process.

Job ID: 47539355061