Inbound And Outbound Sales Calls

The Role

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
  
  

• You have at least 2 years experience within a Customer Success or Sales / Relationship Manager role, ideally within the Apparel & Sporting Goods, Ecommerce / Marketplaces and Software / SaaS industry.
• You are highly goal driven and work well in fast paced environments
• You are a self-starter and demonstrate a high level of resilience
• You are a strong team player who can manage multiple stakeholders
  
  

• Opportunity to make a positive impact
• Work alongside & learn from best in class talent
• Leadership Role