Home Services Operations Coordinator

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client

We’re a growing home services business looking for an experienced Operations Coordinator to own scheduling, customer communication, and daily admin so our technician can stay focused in the field.

This is not a basic admin role. You’ll act as the primary point of contact for customers and help keep operations running smoothly from first call to job completion.

Key Responsibilities

• Answer inbound calls, texts, and emails professionally
• Schedule service calls and manage the daily service calendar
• Keep the CRM/job management system accurate and up to date
• Follow up on leads, estimates, and open jobs
• Handle customer follow-ups, happy calls, and review requests
• Ensure completed jobs are invoiced correctly and on time
• Manage equipment registrations and warranty paperwork
• Maintain the Google Business Profile (reviews, photos, accuracy)
• Support basic HR admin (onboarding/offboarding, records)

Requirements

• Prior experience in home services (HVAC, plumbing, electrical, construction, etc.)
• Experience with scheduling tools and CRMs (Housecall Pro preferred)
• Excellent spoken and written English
• Strong organization and attention to detail
• Able to multitask and prioritize in a fast-paced environment
• Proactive, reliable, and comfortable working independently
• Customer-focused with strong problem-solving skills

What We’re Looking For

• Someone who takes ownership and doesn’t need constant supervision
• Comfortable acting as the voice of the business
• Long-term mindset and interest in growing with the company

Compensation & Benefits (to be provided by Offshore Launch)

• Up to $1200, depending on experience
• 13th month pay
• $500 bonus at 90-days and 14th month bonus contingent on annual performance score
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development

Note

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.