Home-Based Customer Service Representative

About Us

AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.

Our Offerings

Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.

Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.

For this role, our client is in search of talented and experienced individuals to be a part of a growing customer service department. Ideal candidates are expected to be enthusiastic about problem-solving, with a positive attitude. We are looking for a passionate, outgoing, and resourceful professional who is willing to go the extra mile for our customers and whose self-reliant and proactive nature can provide a steady pace of growth for the company.

Successful candidates for this role are expected to have the following attributes:

• Must be bilingual and have a strong command of the English language, both written and spoken.
• Must hold a minimum of 1 year of experience with an international call center.
• Strong customer service orientation.
• Good analytical skills with an appetite for learning.
• Quality conscious with attention to detail.
• Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
• Ability to perform under stress.
• Familiar with the use of business applications for routine operations.
• Has the ability to complete tasks in a timely manner.
• Great logical and verbal reasoning skills.
• Ability to think outside the box.
• Ability to work both independently and as part of a team.
• Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
• Must be comfortable with using a time-tracking software for payroll purposes.
• Must be willing to undergo a background verification check during the final stages of the hiring process.
  
  

Your responsibilities will include but are not limited to the following tasks:

• Provide customer support through phone, chat, or email.
• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, and escalate as necessary.
• Demonstrate strong domain knowledge and communicate accurate information to customers.
• Meet all performance metrics on a regular basis.
• Maintain data confidentiality.
  
  

Candidates will be asked to complete one or two brief assessments so that we can get an understanding of their competencies with the above-mentioned skills. Applicants who score well on these assessments will then be invited to a face-to-face interview via Zoom.

Successful candidates for this role will be rewarded with the following benefits and compensation:

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Healthcare benefits after 2 months of full-time employment.
• Compensation range: $3 - 5 per hour.
• Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
  
  

Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.

We are looking forward to making you a part of our team!

Thank you for your time and interest.

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