Healthcare Virtual Assistant

Job Title: Healthcare Virtual Assistant

Job Code: [HVA - LZMT]

Position Type: Part-time

Working hours: 9:00 AM - 1:00 PM, Pacific Standard Time

Salary: $5 - $6 per hour (depending on experience)

Job Responsibilities:

Insurance Verification, Prior Authorizations & Billing

• Verify patient insurance eligibility and benefits (including manual verification when automated checks fail).
• Manage and track prior authorization requests for therapy services.
• Handle billing processes, including accurate use of CPT and ICD-10 codes.
• Process claims and follow up on denials or rejections.
• Work within Prompt EMR or similar healthcare management systems.

Administrative & Patient Coordination

• Coordinate and follow up on patient referrals and new leads, ensuring all required documentation is collected.
• Obtain scripts (orders) from physicians and ensure accuracy before scheduling.
• Collect outstanding balances and manage patient payments professionally.
• Schedule and coordinate therapy sessions with therapists, patients, and guardians.
• Maintain organized and up-to-date records across platforms and systems.
• Communicate clearly and empathetically with patients, guardians, and therapy clinics (especially within the pediatric and special needs population).

Requirements:

• 1 year + of prior experience in healthcare administration, ideally in occupational therapy, ABA, or similar therapy settings.
• Familiarity with insurance verification, prior authorizations, billing, and EMR systems (experience with Prompt EMR is a strong plus).
• Strong attention to detail and organization.
• Excellent written and verbal communication.
• HIPAA certification required.
• Experience using CPT and ICD-10 codes.