Healthcare Receptionist

We want you to see first why this opportunity stands out and why it could be a great fit for you.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Job Overview

We’re seeking a dedicated and professional Medical Receptionist / Healthcare Assistant to become the cornerstone of our patient communication efforts. In this pivotal role, you’ll be the first point of contact for our esteemed patients, managing a high volume of calls and providing exceptional customer service. You’ll work with our state-of-the-art Nextech EMR system, expertly handling appointment scheduling and patient inquiries. This position offers an exciting opportunity to grow your skills in healthcare administration while working with a team of dedicated professionals in a dynamic, patient-centered environment. If you thrive in fast-paced settings, have a passion for customer service, and are looking to make a meaningful impact in healthcare, this role is perfect for you!

Job Highlights

Hourly Rate: The equivalent of $5.00 USD per hour in the applicant’s local currency

Schedule: Monday to Friday, 8:00 AM to 5:00 PM Beverly Hills, Pacific Time

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Manage a high volume of incoming calls with professionalism and efficiency, ensuring every patient interaction is positive and productive
• Master the Nextech EMR system to schedule, reschedule, and cancel patient appointments with precision and care
• Serve as the primary point of contact for patient inquiries, demonstrating in-depth knowledge of our services and procedures
• Efficiently triage calls and transfer them to appropriate departments, ensuring seamless communication within the practice
• Take detailed messages for doctors and staff, utilizing your knowledge of medical terminology to ensure accuracy
• Provide world-class customer service to our diverse and discerning patient base, maintaining the practice’s reputation for excellence
• Contribute to the overall efficiency of the practice by assisting with various administrative tasks as needed

Requirements

• Exceptional English communication skills with a neutral accent, capable of clear and professional phone interactions
• Proven experience with Nextech EMR system or other complex healthcare management software
• Background in healthcare, with a preference for experience in ophthalmology or optometry
• Outstanding customer service skills and phone etiquette, with the ability to remain calm and professional in high-pressure situations
• Demonstrated ability to multitask efficiently in a fast-paced medical environment
• Solid knowledge of medical terminology, particularly related to eye care
• High level of attention to detail and accuracy in data entry and message taking
• Proficiency in using various CRM systems and adaptability to learn new software quickly
• Strong problem-solving skills and the ability to work independently while maintaining team cohesion
• Commitment to maintaining patient confidentiality and adhering to HIPAA regulations
• Ability to work full-time, Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time
• Remote work experience preferred, with the ability to maintain a professional demeanor and work environment at home
• Must have ophthalmology/optometry and/or Nextech experience

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.