Healthcare Outreach Assistant

We are seeking a Healthcare Outreach Assistant to engage with existing patients of established healthcare providers through outbound calls. This remote role offers flexible scheduling with a minimum of 20 hours per week, with potential to expand to full-time based on performance and business needs.

In this role, you will deliver brief scripts to inform patients about chronic care management programs, explain virtual nurse services, and assist with system deployment via a web platform. You will handle patient questions with empathy, maintain accurate records, and ensure consistent messaging following established protocols.

The ideal candidate has experience in outbound calling or appointment setting, a healthcare or medical background, and excellent English communication skills with a Western accent preferred. Strong customer service orientation, professional phone manner, and comfort interacting with elderly patients are essential.

Job Highlights

Hourly Rate: The equivalent of $6.00 USD per hour in the applicant’s local currency

Number of Paid Hours Per Week: 20+ hours per week

Schedule: Flexible hours (for the agent) anytime from Mon–Sun, 10:00 AM–5:30 PM

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Make outbound calls to existing patients from healthcare provider offices
• Deliver a brief 20-second script to inform patients about the chronic care management program
• Explain the virtual nurse service in a clear and reassuring manner
• Deploy the virtual nurse system by clicking a button in the companys web platform after patient consent
• Handle patient questions and concerns about the new program with empathy and professionalism
• Maintain accurate records of patient interactions and deployment activities
• Follow established scripts and protocols to ensure consistent messaging

Requirements

• Experience with outbound calling or appointment setting required
• Healthcare or medical background
• Fluent English communication skills with clear articulation
• Western accent strongly preferred due to patient demographic and scam call concerns
• Strong customer service orientation and empathetic communication style
• Comfortable using web-based platforms and technology systems
• Ability to handle conversations with elderly patients who may be cautious about new programs
• Professional phone manner and ability to build trust quickly

Independent Contractor Perks

Permanent work from home

Immediate hiring

Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.