Healthcare Customer Service Representative

Overview:

This is an exciting opportunity to make a meaningful impact in healthcare education while developing your customer service and technical troubleshooting skills. You’ll serve as a crucial support resource for students across the nation who are pursuing CPR certifications required for their medical careers. The role combines customer guidance, technical support, and problem-solving as you help students navigate the certification process from initial inquiry through successful completion. You’ll work with state-of-the-art training equipment and be part of a mission-driven organization that directly contributes to preparing the next generation of healthcare professionals who will save lives in hospitals, clinics, and emergency situations nationwide.

Job Highlights

Monthly Rate: Equivalent of USD 680/month in the applicants local currency

Schedule:

• Agent 1: Monday–Friday, 8 hours/day
• Agent 2: Tuesday–Friday + Sunday, 8 hours/day

Work Arrangement: Work from home

Contract: Independent Contractor

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Responsibilities

• Guide students through the online platform to help them select appropriate CPR certification classes based on their specific location and career requirements
• Assist students with navigating the scheduling system to book their certification appointments at their preferred locations and times
• Provide technical troubleshooting support for advanced CPR training equipment using remote video systems
• Help students resolve equipment issues including computer resets and machine malfunctions during their individual training sessions
• Assist students who need building access guidance or are having difficulty locating their training facilities
• Handle overflow customer inquiries as part of a collaborative call management system alongside the internal team
• Escalate complex technical or procedural issues to senior staff when necessary to ensure seamless customer experience
• Support students from diverse medical backgrounds including nursing students, EMTs, firefighters, deputies, and paramedics

Requirements

• Excellent English communication skills with clear, professional speaking ability essential for interacting with medical professionals
• Tech-savvy with strong ability to learn and troubleshoot technical equipment and software systems
• Customer service experience required, with healthcare or medical industry background strongly preferred
• Comfortable guiding customers through website navigation and online booking processes
• Experience or willingness to learn video-based technical support using camera systems
• Ability to quickly learn CPR certification requirements and American Heart Association standards
• Strong problem-solving skills and patience when helping students with technical difficulties
• Flexibility to work varying schedules including potential weekend coverage as business needs require
• Professional demeanor suitable for representing a certified medical training organization to healthcare professionals nationwide

Side note:

Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional pay rate is based on hourly rates and the rate depends on your performance in the application process.

Reminder:

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the provided link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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