Healthcare Administrative Assistant

Overview:

Join a rapidly growing mental health practice that is making a real difference in patients’ lives. As an Administrative Assistant, you’ll ensure professional, timely, and supportive interactions while helping the practice scale operations efficiently. Your work directly impacts patient experience and the success of this expanding healthcare business.

Job Highlights

Schedule: Monday to Friday, 10am to 2pm Eastern

Work Arrangement: Work from home

Contract: Independent Contractor

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job

Responsibilities

• Handle patient phone calls with professionalism and empathy, serving as the first point of contact
• Follow up with patients to complete intake forms and ensure seamless onboarding
• Manage appointment scheduling and rescheduling to optimize patient access and practice efficiency
• Process copay collections and handle payment-related patient inquiries
• Send timely appointment reminders through preferred communication channels
• Field general patient inquiries and provide appropriate guidance or escalation
• Use independent judgment to assist patients when the practice owner is unavailable
• Follow established step-by-step processes while identifying opportunities for improvement
• Research solutions and utilize available resources before escalating questions

Requirements

• Strong critical thinking and problem-solving abilities to handle patient needs independently
• Self-starter mentality with proven ability to work autonomously and take initiative
• Excellent communication skills for professional patient interactions
• Sound judgment and decision-making skills for situations requiring immediate response
• Willingness to learn detailed healthcare processes and follow established procedures
• Reliable internet connection and comfortable working remotely with personal equipment
• Healthcare or medical administrative experience preferred but not required for the right candidate
• Bonus if you have experience with patient management systems or healthcare billing processes

Why Join This Team?:

• Make a meaningful impact in mental healthcare by supporting patients during their healing journey
• Work directly with the practice owner in a collaborative, supportive environment
• Opportunity to grow with a rapidly expanding practice and take on additional responsibilities
• Comprehensive training provided on all practice-specific processes and systems
• Flexible remote work arrangement with potential for increased hours as you prove your value
• Access to necessary software and systems provided by the practice

Side note:

Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional pay rate is based on hourly rates and the rate depends on your performance in the application process.

Reminder:

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the provided link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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