Guest Relations And Digital Marketing Specialist Job ID RACBEN1

🌟 JOB TITLE: Guest Relations & Digital Marketing Specialist (Afternoon/Evening Shift)

🆔 JOB ID: RACBEN1

🏨 INDUSTRY: Hospitality

🌏 LOCATION: PH

💼 JOB STATUS: Full Time

🕒 WORK SCHEDULE: Monday to Friday, Either 12:00 PM or 2:00 PM – 8:00 PM (EST)

(30 - 40 hours per week)

💰 SALARY: $7

📅 TARGET START DATE: ASAP

✨ ROLE OVERVIEW

🏡 About the Client

Our client is a dynamic Property Management and Hospitality group based in Pittsburgh, PA, dedicated to providing modern, flexible housing solutions.

They operate a dual-model business designed to meet the needs of today’s travelers and professionals:

🏨 Hospitality Operations:

A "digital-first" hotel experience focused on seamless, tech-enabled guest stays.

🏢 Residential & Co-Living:

A leading provider of furnished short-term rentals and shared housing for traveling professionals and corporate clients across Allegheny County.

As they continue to expand their portfolio, they are seeking two dedicated remote professionals to join their growing operations team. 🚀

💼 About the Role

This multifaceted role combines virtual front desk hospitality with digital growth.

You will be responsible for welcoming guests to our hotel during the peak check-in window while also utilizing your technical and creative skills to maintain our online presence and property listings.

If you enjoy guest interaction, digital tools, and marketing, this role offers the perfect balance of hospitality and technology. 🌐✨

🔑 Key Responsibilities

👋 Guest Check-In & Welcome

Handle all afternoon "Front Desk" duties, including making welcome calls, providing room codes/keys, and assisting arriving guests via phone and text.

💻 Website Maintenance

Update WordPress sites (inpittsburgh.com and colivingpittsburgh.com). This includes swapping photos and adding/removing property listings based on availability.

📱 Social Media Marketing

Manage and grow our social media presence through regular posting, content updates, and community engagement.

💬 Digital Correspondence

Manage high-volume text-based communication, including arrival instructions and amenities information.

🎯 Qualifications & Skills

🧠 Technical Expertise

Proficiency in WordPress is required. Experience with social media management tools and Canva (or similar) is a plus.

🤝 Hospitality Mindset

A friendly, approachable, and professional phone manner for welcoming guests.

🗣 English Fluency

Excellent written and spoken English for professional guest interaction and marketing copy.

🕑 Schedule Flexibility

Must be comfortable working the 2:00 PM – 8:00 PM shift (which may be overnight depending on your global location).

🌐 Infrastructure

A stable, high-speed internet connection is required for consistent VOIP calling, with backup power and internet connection.