Guest Communications Operational Finance Coordinator

Department: Operations

Location: Philippines

Compensation: $5.00 - $6.00 / hour

Description

Role Information:
Title: Guest Communications Operational Finance Coordinator
Location: Remote
Department: Operations
Company: Home Team Luxury Rentals
Supporting Links:

• https://hometeamluxuryrentals.com/

Mission:This role will focus on two vital departmental functions:

• STR Home Procurement (ordering, tracking, and auditing physical assets for STRs)
• Administrative Financial Oversight (managing multi-channel communication hubs and ensuring reservation payment compliance)
• Channels: AirBNB, VRBO, Booking.com, Hopper, Slack,

The ideal candidate is an organizational powerhouse who can pivot seamlessly from auditing a budget to chasing down a missing delivery or confirming a high-value booking payment.
Company Overview:Home Team Vacation Rentals is a full-service short-term rental management service with a mission to unify the finest vacation rentals across the United States: homes that deliver on quality, design, first-class amenities, and comfort. Our guests can expect the ultimate in-house guest experience for every stay. We don’t do average!
Role Overview:Home Team is looking for a Communications Agent to oversee the daily operations of part of Home Team’s portfolio. This individual will manage guest communications across our short-term rental portfolio. This role is focused exclusively on supporting guests before, during, and after their stay, ensuring timely responses, clear information, and a positive guest experience. The Communications Agent will handle multiple guest conversations throughout the day and collaborate with internal teams as needed to resolve guest issues.

Compensation:

• Base Salary
  • $5/hr first month, $5.50/hr 2nd month, $6/hr 3rd month onwards, tracked on hours, scheduled for 40hrs/week
• Timezone/Working Hrs:
  • Timezone: EST
  • This is a full time, 8 hours / day position with breaks.
• Contract Structure
  • 1099 contractor
    
    

Key Responsibilities

• Procurement, Inventory & Budget Management
  • Supply & Inventory Control: Proactively monitor, order, and maintain optimal inventory levels for all properties (linen, guest amenities, maintenance supplies, and operational hardware).
  • Logistics Tracking: Oversee the end-to-end lifecycle of all orders. Track shipments, verify successful deliveries, and coordinate with field teams or local vendors to ensure items are installed correctly and on schedule.
  • Budget Auditing: Maintain strict oversight of the procurement budget. Log expenses, reconcile receipts, identify cost-saving opportunities, and flag discrepancies immediately. You will be keeping track of approximately 40-60 procurement items at a given time across a portfolio of 650+ properties
• Financial Compliance & Reservation Auditing
  • Payment Verification: Review all upcoming reservations across booking platforms to confirm that balance dues are accurate, payments have been successfully processed, or automated collection rules are firmly in place.
  • Risk Mitigation: Identify and resolve failed transactions, declined cards, or outstanding balances prior to guest arrival, coordinating directly with guests or platforms to secure payment.
  • Compliance Checks: Review upcoming reservations to ensure identity verification is complete and flag any discrepancies immediately.
• Channel & Communication Management
  • Multi-Inbox Triage: Monitor, organize, and respond to multiple primary email channels (hello@, support@, and brand-specific inboxes) ensuring a zero-miss policy for critical updates.
    
    
    

Requirements, Skills, & Tech Stack:

• Experience: 2+ years of experience in operations, logistics, finance, property management assistance, or a highly organized administrative role.
• Tech-Savvy: Proficient with channel managers/property management systems (PMS), multi-channel inbox tools, and basic spreadsheet manipulation (Excel/Google Sheets) for budget tracking.
• Financial Literacy: Comfortable handling numbers, auditing invoices, tracking spending limits, and navigating payment gateways.
• Communication: Exceptional written and verbal communication skills; ability to remain professional and assertive when resolving vendor delays or guest billing issues.
• Problem-Solving: Strong logistical foresight, you don't just see that an item was delivered; you ensure it is unboxed, working, and in place.
  
  

Skills:

• Proactive problem-solving ability
• Strong written communication skills with a friendly, professional tone.
• Excellent time management and organization skills.
• Calm, solutions-oriented, and able to manage multiple conversations at once.
• Detail-oriented with strong follow-through.
• Able to work independently while collaborating with a team.
• Reliable, responsive, and consistent.
  
  

Tech Stack:

• Minoan
• Amazon (procurement)
• Rippling (tracking invoices)
• Guesty (guest comms)
• Slack
  
  
  

Growth Opportunity:

🚀Role Growth - Fast growing company - good opportunity for growth to Team Lead roles. We almost exclusively hire from within when looking for Team Lead.

🏦Compensation Growth - We bill $7-8/hr on average for our Team Lead roles as you progress within the company

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