GoHighLevel Support Specialist

Client Overview

A growing SaaS provider offering AI-driven automation solutions for trade and service businesses. The platform integrates with tools such as GoHighLevel, ServiceM8, and various job management CRMs to streamline operations, automate workflows, and enhance customer communication.

The company is expanding and seeking a Technical Support Specialist to manage inbound support tickets and assist customers with technical issues, workflow automation, and software integrations.

Job Overview

The Technical Support Specialist will provide customer support, troubleshoot technical issues, and configure automation workflows. This role is ideal for someone with experience in GoHighLevel (GHL), email automation, and web form embedding.

You will work closely with customers and the internal support team to resolve issues efficiently and ensure smooth onboarding and system adoption.

Job Highlights

• Paid Hours per Week: 40
• Schedule: Monday to Friday, 8am - 5pm with 1 hour unpaid break | Australian Eastern Standard Time
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Key Responsibilities

Customer Support & Ticket Management

• Manage inbound support tickets through helpdesk software.
• Troubleshoot customer issues related to GoHighLevel.
• Provide clear and effective solutions to technical concerns.
• Escalate complex issues to senior support or development teams.
• Communicate with clients as needed, including phone calls to book appointments, follow up on active issues, and discuss account-related matters.
• Ensure clear, professional, and timely communication at all times.

Workflow Automation & GoHighLevel Configuration

• Set up, optimize, and troubleshoot GoHighLevel automation workflows.
• Assist clients in configuring email templates, triggers, and automation sequences.
• Integrate third-party tools with GoHighLevel to improve workflow efficiency.

Website Support & Form Embedding

• Embed and customize GoHighLevel contact forms into customer websites.
• Ensure seamless integration between web forms and CRM automations.
• Troubleshoot and resolve issues related to form submissions or embed errors.

Independent Contractor Perks

• HMO Coverage in eligible locations
• Permanent work from home
• Immediate hiring

Reminder:

• Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.

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