Fraud Specialist

This is a remote position.

Company Mission

Our mission is to reduce the cost of capital across the world.

About The Company

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to

consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs,

Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in

both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for

underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit

cards.

We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent,

motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with

an extraordinary experience.

Cultural Values

• Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
• Minimalist - we are spartan in our design, in our code, and even in our processes.
• Speed of execution - we move fast & value decisiveness. We think speed drives quality.
  
  

• Responding to customer queries in a timely & effective manner via Zendesk or other customer support tools
• Documenting & logging issues (as well as customer compliments & complaints)
• Work closely with other departments to process department related tasks
• Review customer loan applications through various fraud software platforms
• Review customer loan application documentation to ensure standards are met
• Aid in reviewing company operating procedures to improve internal company processes
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems