Food and Beverage Specialist

About Us

AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.

Our Offerings

Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.

Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.

Job Title: Food and Beverage Specialist

Location: Fully Remote, Philippines

Salary: $4.00 - $6.00 per hour based on experience

Schedule: Monday to Friday, Eastern Standard Time

Job Type: Full-Time

Job Description

As a Food and Beverage Specialist, you will serve as the primary point of contact for food and beverage customers, providing phone-based support related to stock availability, order status, and delivery timelines.

Requirements

• Proven experience in customer service and/or sales support, preferably in the food and beverage industry
• Hands-on experience using SAP for order management, customer service, or sales functions
• Strong communication and problem-solving skills
• Detail-oriented with the ability to manage multiple customer inquiries efficiently
• Comfortable handling phone-based support in a fast-paced environment
  
  

Responsibilities

• Provide phone-based customer support to food and beverage clients
• Respond to inquiries regarding stock availability, order status, and delivery timelines
• Monitor and update order information within SAP and internal systems
• Communicate delays, issues, and root causes clearly and professionally
• Coordinate with internal teams (sales, logistics, warehouse, and operations) to resolve order-related concerns
• Maintain accurate documentation of customer interactions and system updates
• Support sales and customer service processes to ensure timely and accurate order fulfillment
  
  

Successful candidates for this role are expected to possess the following attributes:

• Must have excellent English communication skills.
• Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Great logical and verbal reasoning skills.
• Exceptionally detail-oriented.
• Exceptional problem-solving and information-processing skills.
• Ability to think outside the box.
• A great work ethic and interest in learning new concepts and growing with the job.
• Ability to work both independently and as part of a team.
• Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
• Must be comfortable with using a time-tracking software for payroll purposes.
• Must be willing to undergo a background verification check during the final stages of the hiring process.
  
  

Successful candidates for this role will be rewarded with the following benefits:

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Healthcare benefits after 2 months of full-time work.
• Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
  
  

Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.

We are looking forward to making you a part of our team!

Thank you for your time and interest.

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