Followup Specialist Philippines

Responsibilities

• 1. Follow Up on Missed or Unconfirmed Calls.
• Immediately reach out to homeowners when a scheduled call does not occur and reschedule the appointment.
• Reschedule or Confirm New Appointment Times.
• Work with both the homeowner and the VP to coordinate new call times when necessary.
• Verify Homeowner Contact Information.
• Verify what is the best contact number for the homeowner. Confirm contact information such as additional phone number and email address.
• Document All Communication.
• Log all attempts to reach homeowners, including successful confirmations and voicemails in the CRM.
• Coordinate With Internal Teams.
• Collaborate with scheduling, acquisitions, and purchasing managers to ensure smooth appointment flow.
• Assist With Process Improvements.
• Identify bottlenecks or patterns affecting missed appointment and suggest improvements to scheduling and communication workflows.
  

• MUST HAVE: Own Laptop/Computer
• MUST HAVE: Proficient in Excel and/or Google Sheets
• MUST HAVE: Fluency in English
• Fluency in Spanish is not required, but is a plus.
• Highly organized and consistent with hitting daily/weekly KPIs
• Ability to manage multiple conversations at once
• Prior experience in customer service or real estate a plus
• Familiarity with Salesforce is helpful but not required