English And Communication Coach

About The Role

We’re looking for an English & Communication Coach to help Wing’s virtual assistants and staff elevate their communication effectiveness — ensuring clarity, tone alignment, and professionalism in both written and spoken English. This role focuses on email and voice communication coaching, expectation-setting with clients, and the establishment of a structured ESL upskilling program to raise overall communication standards across the organization.

Qualifications

• At least 3 years of experience in communication coaching, ESL instruction, or language training — ideally in a corporate, BPO, or remote environment
• Excellent command of spoken and written English, with a strong grasp of tone, clarity, and professional correspondence
• Experience coaching individuals on client communication, email writing, and expectation-setting techniques
• Strong facilitation and feedback skills with the ability to coach across different skill levels
• Highly organized, proactive, and comfortable managing multiple learners or cohorts
  
  
  

Preferred Skills

• Familiarity with CRM configuration, workflow automation, or project management systems
• Knowledge of adult learning principles, LMS tools, and competency frameworks
• Strong analytical mindset for assessing trainee performance and learning trends
  
  
  

Department: Learning & Development

📍 Work Setup: Remote / Hybrid

💰 Compensation: PHP 35,000–50,000/month (based on experience and performance)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key Responsibilities

• Conduct 1:1 and group coaching sessions to improve clarity, grammar, and tone in email, chat, and voice communication
• Assess assistants’ communication patterns and provide actionable feedback for client-facing professionalism and confidence
• Design and implement an ESL upskilling curriculum tailored to Wing’s business communication needs (tone calibration, active listening, business writing)
• Collaborate with L&D and Operations teams to identify communication gaps and integrate improvement modules into onboarding and ongoing training
• Develop and manage assessment tools to measure communication progress, fluency, and client-readiness
• Provide shadow feedback and coaching based on recorded or live client interactions
• Create learning materials, micro-courses, and self-paced activities for ongoing communication improvement
• Track and report on coaching outcomes, fluency scores, and communication improvement trends
  

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