ECommerce Operations Coordinator

Job Highlights:

• Contract type: Independent Contractor
• Scheduled : 3pm to 11pm UK Time
• Rate: Up to Php296 per hour approximately PHP51,360 per month (to be paid on the selected candidates local currency)

Overview:

We are seeking a proactive and detail-oriented eCommerce Operations Coordinator to support our online retail operations across multiple warehouses and vendors. This role involves managing product listings, maintaining accurate inventory records, coordinating logistics, and providing excellent customer service through email and ticket-based communication.

The ideal candidate will be highly organized, comfortable working in fast-paced environments, and have hands-on experience with Shopify or similar eCommerce platforms.

Key Responsibilities:

eCommerce Operations

• Receive purchase orders and create Shopify product listings based on provided rules and templates.
• Identify product vendors and retrieve required product data (descriptions, images, specifications) from vendor websites
• Maintain and update product details to ensure listings are accurate and consistent with brand standards.

Inventory Management

• Monitor stock levels and coordinate with management when inventory is low.
• Liaise with vendors to raise new purchase orders and track fulfillment.
• Collaborate with warehouse teams across three locations to reconcile stock levels, receive shipments, and request stock counts as needed.

Warehouse Coordination

• Use Warehouse Management Systems (WMS), email, and communication tools (Slack, WhatsApp, etc.) to manage and update shipment requests.
• Create or edit shipments for replacements, adjustments, or customer requests before dispatch.
• Ensure smooth coordination between the eCommerce team and warehouse operations.

Customer Service

• Manage inbound email and support tickets (non-voice).
• Triage, organize, and respond to customer inquiries in line with company tone and service standards.
• Escalate complex issues when required and ensure timely resolution.

Requirements

• Proven experience with Shopify or other eCommerce platforms.
• Must have experience with Amazon Seller Central, Gorgias, Canva, and ChatGPT.
• Strong attention to detail and accuracy in data entry and documentation.
• Excellent communication skills, both written and verbal.
• Experience managing customer service emails or ticket-based systems (e.g., Zendesk, Freshdesk, or similar).
• Ability to multitask and manage multiple workflows (vendors, warehouses, and orders) efficiently.
• Competency in using tools such as Excel/Google Sheets, Slack, and WhatsApp for coordination.

Benefits

Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent Work from Home
• Immediate Hiring
• Steady Freelance Job

Reminder:

• Apply directly through the link provided; you will be redirected to BruntWork’s Career Site. You must complete your application through this link to fulfill the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized.
• Please note that this is a permanent work-from-home position under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection. As independent contractors, they will be responsible for managing their own benefits and taxes. Professional fees are based on hourly rates, which will be determined by performance during the application process.

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